How do I join the VIP program?
You do not need to apply or pay any fee to join. Every player who registers an account is automatically enrolled in the loyalty program at the starting level. Your progress is tracked automatically based on your real-money gameplay.
How do I check my current level?
Your current status, progress bar, and unlocked benefits are always available for viewing. Simply log in to your account and navigate to the dedicated VIP section to see your real-time standing.
Can my level go down?
Yes, it is possible. To keep the program meaningful, levels are reviewed periodically. If there is a significant period of inactivity, your status may be adjusted. The specific review rules are listed in your VIP account area.
Does VIP status skip identity verification?
No. To maintain a secure environment and comply with regulations, all players—regardless of their loyalty level—must undergo the same identity verification process before withdrawing funds.
Do VIP offers have wagering requirements?
Yes, tailored offers typically come with their own specific terms and conditions, which may include wagering requirements. These details are always clearly displayed alongside the offer in your account.
What does a personal manager help with?
A personal manager acts as your direct contact for the platform. They can assist with account inquiries, help you understand your tailored offers, and ensure your requests are handled with priority.
Do deposit limits still apply to VIPs?
Absolutely. Responsible gaming tools, including deposit limits and timeout periods, are available and applicable to all players. VIP status does not grant exceptions to these essential safety features.